If you walk into a bookstore, wait a minute, there are no more bookstores left…well, if you browse through Amazon.com in their business section, you’ll see scores of books (actually 11,056 books) on how to create great customer service.
Most of our organizations wouldn’t be able to provide all the life-saving services we do if it weren’t for the generous support of devoted volunteers. From walking dogs and socializing cats, to answering visitor questions and counseling adopters – volunteers are a workforce driven by love.
As not-for-profit organizations, we should be concerned about the financial well-being and resources needed to operate our animal care and control organizations. Our mission and goals may not be to maximize shareholders’ wealth, but we’re responsible for improving the care and well-being of the animals in our shelters.