Why You Should Care Who’s On Your Bus

If you’ve ever read the management book “Good to Great” by Jim Collins, you should be familiar with the “bus” concept. If you’re not familiar with Collins’ book, do yourself a favor and get it.

In lieu of that, here’s one of his key concepts: organizations need and want the best people “on the bus.” As a leader your job is to steer the bus to success. Without qualified, passionate self-starters on your bus, it’s impossible to reach your destination.

From your front-desk employees to your senior management team, your associates drive the bus each day to ensure important deliverables such as customer relations, animal care, and best practices in programming or other important functional areas are met. But what about your board of directors? Or your volunteer base? They also deserve a seat on the bus and it’s your job to invite them to ride.

When was the last time you examined who is riding in your bus?

For more information:

First Who, Then What


Katherine M. Shenar

Katherine M. Shenar, MA is Senior Vice President and Chief of Staff at San Diego Humane Society and SPCA.

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